SHIPPING & RETURNS

Shipping Policy

We will ship anywhere in the U.S. within 48 hours of your order. (If something is out of stock, or if a federal holiday delays shipping, we will alert you as soon as possible.) Shipping fees will be calculated at checkout.

Certain oversized or oddly shaped items (like pet beds and door mats) are available for curbside pickup only this time.

Coming to the Burlington, VT area? How exciting! If you prefer, we'll hold your order at the store for you. Just let us know you're picking it up in person.


Return & Exchange Policy

Exchanges or store credit only for unused merchandise in resalable condition brought back within 7 days. For health reasons, beds, blankets, backpacks, and litters boxes are final sale.

 

If your merchandise is defective in some way, please contact us within a one-week timeframe. We'll work with you (and the manufacturer) to get it all sorted out.